Text Messaging Alerts for Your Library Account
Stay up-to-date on all your Library account activity! Sign up for this free* service and receive updates on items on hold for you that are ready to be picked up, overdue notices, and courtesy notices for items that will be due soon. You can even send a text message to renew your items. Sign up by texting the message SIGNUP to email@example.com. The service will contact you back with further instructions to send your library card. It’s that easy!
NOTE: At this time, notifications for items requested from other libraries through the LINK+ system are not included in ShoutBomb text messaging. You will still need to check your library record online for these items or use email notification.
Basic Mobile Commands
Text these commands to firstname.lastname@example.org for updates on your Library account, or to turn certain features on or off. You should receive a response within 60 seconds.
Registers for text messaging service.
Tests your connection.
Toggles 2-day due date warnings on or off. Default setting is on.
Toggles overdue notices on or off. Default setting is on.
Toggles hold notices on or off. Default setting is on.
Toggles notification of when fees have been added to your account on or off. Default setting is on.
Resends last message from ShoutBomb.
Cancels text messaging service.
Advanced Mobile Commands
Registers an additional library card for text messages to your phone.
Cancels text messaging service for one library card number.
Shows current status of all Opt In/Opt Out notices.
Texting ISBN + a 10- or 13-digit ISBN number searches library catalog. Useful if you are in a bookstore and want to check library holdings. NOTE: It is not necessary to sign up in order to check an ISBN.
To change the phone number associated with your text message alerts, use the new phone and text SWITCHPHONE to email@example.com, and follow the directions you receive. You may only have one phone number associated with each library card number.
FAQs and Troubleshooting
- How do I send a text message to an email address?
Nearly every text-capable phone has the ability to send messages to an email address.
Most Phone Types:
Go to Messaging and create a new Text Message.
Open up the Send To box to designate the recipient.
Some phones have a separate field for Email and Phone Number. If this is the case, enter firstname.lastname@example.org in the Email field
If not, look for a box that says 123 on the menu screen. (This means that you’re entering a number to designate who you’re texting.) Press the relevant button (typically the Shift key or one of the Option buttons) to switch this to ABC.
Enter email@example.com as the designated address. Send the message SIGNUP to this location.
Add this contact info to your Address Book.
Click on Messages.
Press the BlackBerry button and select Compose SMS Text.
Select [Use Once]. When it asks “Which Type of Address?” choose Email.
Enter firstname.lastname@example.org as the email address. Send the message SIGNUP.
Add email@example.com to your Address Book.
Open up Messaging and select Compose New Message.
Set firstname.lastname@example.org as the recipient.
Set SIGNUP as the message text.
Save email@example.com as a contact.
Send a text message to 121.
In the body of the message, type firstname.lastname@example.org SIGNUP.
- What do I need to use the Shoutbomb service?
A text messaging-capable phone is required
Subscription to text messaging (Confirm with your cell phone service plan)
Cell phone must be able to send a text message to an email address.
- How do I know if my phone works with the Shoutbomb service?
Send a text message with only the keyword TEST to email@example.com. You should receive a short message “Test Successful”. This message indicates that your phone will work with the Shoutbomb service.
If you receive a reply telling you that we could not understand your message, this typically means you sent a keyword in the wrong format. For example, SIGNUP is correct while SIGN UP is not. Keywords must be one word only – no spaces or punctuation.
- What do I do if I do not get a reply from the Shoutbomb services?
The Shoutbomb service processes all request within 60 seconds of receiving your message.
We cannot guarantee timely delivery of messages once they have been sent. Your provider is responsible for delivering your message once you send it. Most providers deliver the messages promptly.
1. Wait and see if the reply arrives.
2. If after 4 hours you still have not received a reply, and send the keyword RESEND to firstname.lastname@example.org.
3. You can only use the RESEND command once per day. This limitation is in place to protect from spam messages. If you do not receive a reply after 3 attempts over three days, submit a service request detailing your issue. Please include the make and model of your phone.
*Please note: Text message notifications are provided by Shoutbomb, LLC. This is a free service from the library; however, you may incur per-message charges depending on your wireless plan. Please contact your wireless provider for more details.