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Library Frequently Asked Questions

We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on City services. As always, we are doing what we can to serve our patrons while the library is closed.

Please see below for Frequently Asked Questions regarding library services.

How long will the library be closed?

Per the County Shelter in Place Order, the Library is closed.  We will continually reassess and keep you apprised on our reopening date. During this time, library staff will be available to provide assistance by phone, at 925-373-5505, from 1:00 pm to 5:00 pm, Monday through Friday.

View Alameda County Public Health Department's Frequently Asked Questions about the shelter at home order. Your questions are likely addressed there. If what you are looking for is not included in the FAQ, please contact the Alameda County Public Health Department via email at nCov@acgov.org or call (510) 268-2101.

What library resources can I access while library locations are closed?

The Library’s digital offerings, including eBooks, eAudiobooks, streaming movies, research databases, and digital magazines and newspapers are available 24/7 to you while our locations are closed. In addition, we offer many opportunities for eLearning, so you can build valuable job skills or work on your resume, get one-on-one tutoring and homework help, all from your home. On June 1, 2020, the Library also began offering curbside pickup of items on hold.

What do I need to do to be able to pick up books from the library?

The library is now able to offer limited curbside pickup of library materials that have been placed on hold. Use the library catalog or call 925-373-5505 to place a hold. After you have been notified that your hold is ready, schedule a pickup time on the online appointment calendar. See the curbside pickup page for more information.

What if my items are due during the closure? Will I accrue late fees?

No.  As of July 2019, Livermore Public Library is fine free -- no late fees will accrue on your account.  Also, Library Staff are managing due dates so that no items should go overdue until after we re-open.    

Can I drop off my materials in outdoor book drops?

Yes, the loan periods for materials have been extended, but you may return your materials to one of the outside bookdrops when you are finished using them.

What if my holds are ready for pick up?

When you are notified that your hold is ready, please schedule a curbside pickup time on the online appointment calendar. If you need assistance, call library staff at 510-373-5505. 

My library card is about to expire. How can I renew it?

Any library card with an expiration date of January 1, 2020 through August 31, 2020, will now expire on September 30th, 2020.

I have a question about my account. Is there anyone who can help me?

Please call us between 1 PM and 5 PM, Monday through Friday at 925-373-5505.

Can I get a library card if I don't have one?

You can apply for a new card HERE.  This card currently can access eBooks and eAudiobooks as well as most of our online resources.  We are working to get these cards access to all of our online resources and these will not expire during this period while the library is closed.

I put my book in the book drop, why is it still showing on my account?

Please allow several days from the time you return an item to the time when it is removed from your account. As a safety measure, the Library has minimum staffing due to the shelter at home order. If your returned item still appears on your account after several business days, please call for assistance during the phone hours listed above.

I scheduled a Tax Help Appointment at the library. Will it still take place?

For safety reasons, AARP, the organization that provides this Tax Help, has made the decision to cancel any remaining appointments at our library and at its other locations. Please check the IRS webpage on Corona Virus Tax Relief for updates regarding extended filing deadlines: https://www.irs.gov/coronavirus

What about the Link item I have checked out? Will I receive a fine if it is returned late?

No, there are not late fees for Link items returned after their due date. Where possible, the library has renewed Link items. A small number of items could not be renewed due to system technical issues. For those items, please keep the book and return it once the library is open again. If an overdue Link item is preventing you from using the library’s digital resources, you may create a temporary online card, using the instructions above, to access digital resources.