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Police Customer Satisfaction Survey
We are interested in your feedback from your most recent contact with the Livermore Police Department; please answer the following questions based upon that contact.
Police Customer Satisfaction Survey
Please answer each of the following questions regarding the courtesy and professionalism of your contact.
*
Was your call handled promptly by the dispatcher or the person who received your call?
Yes
No
Does Not Apply
*
Was the dispatcher or the employee who answered your call professional and courteous?
Yes
No
Does Not Apply
*
Did the officer respond in a timely manner?
Yes
No
Does Not Apply
*
Was the officer professional and courteous?
Yes
No
Does Not Apply
*
Did the officer help you to understand how your situation would be handled and what your responsibilities and alternatives might be?
Yes
No
Does Not Apply
*
Did you feel that the officer cared about resolving your situation or complaint?
Yes
No
Does Not Apply
______________________________________________________________________________
Please rate the performance of Police Department personnel you were in contact with recently.
*
How would you rate the service provided by the dispatcher?
Excellent
Good
Poor
Does Not Apply
*
How would you rate the service provided by the responding officer?
Excellent
Good
Poor
Does Not Apply
*
How would you rate the services provided by the detectives?
Excellent
Good
Poor
Does Not Apply
*
Overall, how would you rate the performance of the Livermore Police Department?
Excellent
Good
Poor
Does Not Apply
__________________________________________________________________________________________
Please tell us how safe you feel in each of the following situations:
*
How safe do you feel in and around your neighborhood during the day?
Very Safe
Safe
Not Too Safe
Not Safe At All
*
How safe do you feel in and around your neighborhood during the night?
Very Safe
Safe
Not Too Safe
Not Safe At All
*
Overall, how safe do you feel when you travel throughout the City of Livermore?
Very Safe
Safe
Not Too Safe
Not Safe At All
*
Comments, concerns, and suggestions for improvement:
*
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