The Livermore Police Department Dispatch Center is a highly technical environment that operates 24-hours a day , 365 days a year. The Center employs 18 Public Safety Dispatchers and 2 Supervising Public Safety Dispatchers. Our dispatchers serve as the vital link between those in need of help and the emergency services personnel.
In 2016, 94,051 emergency and non-emergency calls were handled by our Public Safety Dispatchers - generating 57,744 calls for service. Recently, the Dispatch Center upgraded their telephone equipment allowing them to receive 9-1-1 cellphone calls made within the city limits. While wireless phones can be an important public safety tool, they also create unique challenges for emergency response personnel. Since wireless phones are mobile, they are not associated with one fixed location or address. While the location of the cell site closest to the 911 caller may provide a general indication of a caller's location, that information is not usually specific enough for rescue personnel to deliver assistance to the caller quickly. When you call 9-1-1 from a cell phone it is important to immediately provide the dispatcher with two key pieces of information:
If you can, stay on the line and answer any additional questions the dispatcher may have.
9-1-1 should only be used when reporting a crime in progress or an emergency. An emergency is a situation that threatens human life or property and demands immediate attention. Some examples of when you should call 9-1-1:
Do not call 9-1-1 after an earthquake or other widespread disaster unless you specifically need rescue or medical assistance. The lines must be kept available for those who need immediate help. For information, tune to local TV or radio stations; check the city's website for local advisories.
If you are reporting a crime that is in progress or has just occurred, there are questions the dispatcher may ask while officers are being dispatched. Please try to remain calm and stay on the line until the dispatcher says you can hang up. These additional questions will not delay a response, and in many cases will give officers a better chance of apprehending suspects.
REMEMBER, ACT PRUDENTLY AND SAFELY. You don't help anyone by putting yourself at risk and becoming another victim.
To report a non-emergency incident with the Livermore Police Department, contact the non-emergency phone number at (925) 371-4987. Some examples of non-emergency calls: