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Police & Fire Dispatch
9-1-1 PUBLIC SAFETY ANSWERING POINT
The Livermore Police Department Dispatch Center is a highly technical environment that operates 24-hours a day , 365 days a year. The Center employs 18 Public Safety Dispatchers and 1 Supervising Public Safety Dispatcher. Our dispatchers serve as the vital link between those in need of help and the emergency services personnel.
In 2010, 180,000 emergency and non-emergency calls were handled by our Public Safety Dispatchers - generating 76,000 service calls. Currently, the Dispatch Center receives wireless 9-1-1 calls only by transfer from CHP, however we are working to implement the receiving of wireless 9-1-1 calls directly to allow the local public to have immediate contact with the Livermore Police Department instead of being transferred.WHEN TO CALL 9-1-1
9-1-1 should only be used when reporting a crime in progress or an emergency. An emergency is a situation that threatens human life or property and demands immediate attention. Some examples of when you should call 9-1-1:
- Medical emergencies
- In progress verbal or physical fights
- Sexual assaults
- Burglaries or robberies in progress or just occurred
- Domestic violence or child abuse incidents
- Vehicle accidents with injuries or possible injuries
- Driving under the influence of alcohol or drugs
- Suspicious circumstances that could pose a threat to persons or property
- Fire or explosions
Do not call 9-1-1 after an earthquake or other widespread disaster unless you specifically need rescue or medical assistance. The lines must be kept available for those who need immediate help. For information, tune to local TV or radio stations; check the city's website for local advisories.
If you are reporting a crime that is in progress or has just occurred, there are questions the dispatcher may ask while officers are being dispatched. Please try to remain calm and stay on the line until the dispatcher says you can hang up. These additional questions will not delay a response, and in many cases will give officers a better chance of apprehending suspects.
QUESTIONS TO EXPECT WHEN YOU CALL 911
• What is the address of your emergency?
• What are you reporting? What is your name and phone number?
• When did this occur?
• Who is involved?
• Why or what provoked the incident?
• Are there any weapons involved? If so, what kind?
• Does anyone need medical attention?
REMEMBER, ACT PRUDENTLY AND SAFELY. You don't help anyone by putting yourself at risk and becoming another victim.
To report a non-emergency incident with the Livermore Police Department, contact the non-emergency phone number at (925) 371-4987. Some examples of non-emergency calls:
- Thefts or burglaries that are not in progress and did not just occur
- Noise disturbances
- Past incidents of abuse or cold crimes with suspect information
- Car or building alarms
- Loitering or disturbing the peace
- Civil stand-bys
- Non-injury traffic collisions
- Animal complaints
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