We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on City services. As always, we are doing what we can to serve our patrons while doing our best to ensure the health and safety of the public.
Please see below for Frequently Asked Questions regarding library services.
Is the Library open to the public?
Yes! Civic Center Library and Rincon Branch Library are both open with select services available during onsite visits. Walk-ins are welcome, no appointment needed. If you prefer not to enter the building, staff can assist you at the Civic Center Library entrance to retrieve book holds. If you have mobility issues, please call 925-373-5505 during open hours and staff will bring your items out to your vehicle.
What Library resources can I access while locations are not fully open?
At Civic Center Library and Rincon Branch Library (since May 10, 2021), hours for onsite visits have returned almost completely back to pre-pandemic levels, with the exception of Sundays. Public computer use and printing is available for one hour sessions. Copying/scanning/faxing in the Copy Center at Civic Center Library is available. Patrons are able to walk-in for browsing, holds pickup, and checking items out without an appointment. The Civic Center Library no longer offers official curbside pickup hours. If you prefer not to enter the Library, staff can assist you at the entrance to retrieve your holds. The Library’s digital offerings, including eBooks, eAudiobooks, streaming movies, educational resources, and digital magazines and newspapers are available 24/7. In addition, we provide many opportunities for eLearning, so you can build valuable job skills or work on your resume, get one-to-one tutoring and homework help, all from your home. Staff are available during open hours to answer your questions – call 925-373-5505 or email us at firstname.lastname@example.org.
What do I need to do to be able to pick up books from Civic Center Library or Rincon Branch Library? What if my holds are ready to be picked up?
You may come to pick up your holds during in-person hours. Walk-ins are welcome, no appointment needed. If you prefer not to enter the Library, staff can assist you at the entrance to retrieve book holds. If you have mobility issues, please call 925-373-5505 at the Civic Center Library or 925-373-5540 at the Rincon Branch Library during open hours and staff will bring your items out to your vehicle. To place a hold on an item, just use the library catalog. If you need assistance, email email@example.com or call 925-373-5505 to place a hold. After you have been notified that your hold is ready, visit any time. Current hours are:
Civic Center Library
Monday–Thursday: 10:00 a.m.–9:00 p.m.
Friday: 10:00 a.m.–6:00 p.m.
Saturday: 10:00 a.m.–5:00 p.m.
Rincon Branch Library
Monday: 12:00 p.m.–8:00 p.m.
Tuesday/Thursday: 2:00 p.m.–6:00 p.m.
Wednesday: 10:00 a.m.–6:00 p.m.
Friday: 10:00 a.m.–5:00 p.m.
Saturday and Sunday: Closed
Why are you not offering Sunday hours at the Civic Center Library?
The resumption of these hours is pending availability of adequate staffing and supplies.
Why aren’t you offering onsite visits to the Springtown branch?
The Library will provide onsite visiting to the Springtown Branch Library pending availability of staffing and supplies. Easy Access will be resumed once surface cleaning requirements are relaxed.
What if my items are due during the closure? Will I accrue late fees?
No. As of July 2019, Livermore Public Library is fine free -- no late fees will accrue on your account. Also, Library Staff were managing due dates so that no items were going overdue. This practice ended on May 10, 2021, but items will still not accrue fines.
My Library card is about to expire. How can I renew it?
Expiration dates of active cards will be automatically extended until further notice to support patrons during the COVID-19 pandemic. Note - some cards may have expired prior to this time. Please contact the Library if your library card has expired.
I have a question about my account. Is there anyone who can help me?
Please call 925-373-5505, Monday–Thursday: 10:00 a.m.–9:00 p.m., Friday: 10:00 a.m.–6:00 p.m., Saturday: 10:00 a.m.–5:00 p.m. or e-mail us at firstname.lastname@example.org.
Can I get a Library card if I don't have one?
You can apply for a new card HERE. This account will allow you access to eBooks and eAudiobooks as well as most of our online resources and will not expire while Library hours are limited. For access to all online resources, visit the library in person to obtain a permanent physical card.
What about the Link+ item I have checked out? Will I receive a fine if it is returned late?
No, at this time there are no late fees for Link items returned after their due date.