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Library Frequently Asked Questions

We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on City services. As always, we are doing what we can to serve our patrons while doing our best to ensure the health and safety of the public.

Please see below for Frequently Asked Questions regarding library services.

Is the Library open to the public?

Yes! Civic Center Library is open with select services available during onsite visits. Walk-ins are welcome, no appointment needed. If you prefer not to enter the Library, staff can assist you at the entrance to retrieve book holds. We also offer curbside pickup service from 10:00 a.m. – 12:00 p.m., Monday–Friday, and Saturdays from 11:00 a.m. – 1:45 p.m. 

What Library resources can I access while locations are not fully open?

At Civic Center Library (since March 22, 2021), public computer use and printing is available (one 45-minute appointment per day) 1:00–6:00 p.m., Monday through Friday. Copying/scanning/faxing is not yet available. Pending occupancy, patrons are able to walk-in for browsing, holds pickup, and checking items out. Hours for onsite visits by appointment have increased to 1:00-6:00 p.m., Monday through Friday. The Civic Center Library also offers  curbside pickup of items on hold Monday–Friday, 10:00 a.m. – 12:00 p.m., and Saturday hours still from 11:00 a.m. – 1:45 p.m. The Library’s digital offerings, including eBooks, eAudiobooks, streaming movies, educational resources, and digital magazines and newspapers are available 24/7. In addition, we provide many opportunities for eLearning, so you can build valuable job skills or work on your resume, get one-to-one tutoring and homework help, all from your home.

What do I need to do to be able to pick up books from Civic Center Library?

You may come to pick up your holds during in-person hours Monday–Friday, 1:00 – 6:00 p.m. The Library also offers curbside pickup of library materials that have been placed on hold, just use the library catalog to place items on hold. If you need assistance, email lib@livermore.lib.ca.us or call 925-373-5505 to place a hold Monday–Friday 10:00 a.m. – 6:00 p.m. After you have been notified that your hold is ready, schedule a pickup time on the online appointment calendar

Why are hours for onsite visits limited to Monday–Friday?

The Library is limiting hours to enable staff to implement the service in a safe and orderly manner. Appointment times/walk-in hours have increased to 1:00–6:00 p.m. (up from 3:00–6:00 p.m.) Monday–Friday. Staff will consider increasing these hours should demand remain high, pending availability of adequate staffing and supplies.

Why aren’t you offering onsite visits to the Rincon and Springtown branches?

The Library will provide onsite visits to the branches once the Library ensures that the service is operating safely and smoothly, pending availability of staffing and supplies.

Why can’t I checkout Library of Things items?

The California State Library’s COVID-19 Industry Guidance suggests that “Libraries should limit loans of games and toys” and “Items should be placed in labeled bags for ease of pick-up and to avoid unnecessary contact with the items.” Many of the items in the Library of Things collection do not easily fit into bags, which the library is using in efforts to ensure no-contact delivery.

What if my holds are ready for pick up?

When you are notified that your hold is ready, please schedule a curbside pickup time on the online appointment calendar. If you need assistance, email Library staff at lib@livermore.lib.ca.us or call 925-373-5505 between 10:00 a.m. –​ 6:00 p.m. Monday–Friday. 

Can I drop off my Library materials in outdoor book drops?

Yes, please return your borrowed Library materials to one of the outside book drops.

What if my items are due during the closure? Will I accrue late fees?

No.  As of July 2019, Livermore Public Library is fine free -- no late fees will accrue on your account.  Also, Library Staff are managing due dates so that no items should go overdue.    

My Library card is about to expire. How can I renew it?

Expiration dates of active cards will be automatically extended until further notice to support patrons during the COVID-19 pandemic. Note some cards may have expired prior to this time.  Please contact the Library if your library card has expired.

I have a question about my account. Is there anyone who can help me?

Please call 925-373-5505, Monday–​Friday between 10:00 a.m. –​ 6:00 p.m.

Can I get a Library card if I don't have one?

You can apply for a new card HERE. This card currently can access eBooks and eAudiobooks as well as most of our online resources.  We are working to get these cards access to all of our online resources and these will not expire during this period while Library hours are limited.

I put my book in the book drop, why is it still showing on my account?

Please allow several days from the time you return an item to the time when it is removed from your account. Data on COVID-19 continues to evolve - we are currently quarantining for 7 days out of an abundance of caution.  If your returned item still appears on your account after 7 days, please call for assistance during the phone hours listed above.

What about the Link item I have checked out? Will I receive a fine if it is returned late?

No, at this time there are no late fees for Link items returned after their due date. Where possible, the library has renewed Link items. A small number of items could not be renewed due to system technical issues. For those items, please keep the book and return it once the library is open again. If an overdue Link item is preventing you from using the library’s digital resources, you may create a temporary online card, using the instructions above, to access digital resources.