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Library Frequently Asked Questions

We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on City services. As always, we are doing what we can to serve our patrons while doing our best to ensure the health and safety of the public.

Please see below for Frequently Asked Questions regarding library services.

Is the Library open to the public?

Yes! The Civic Center Library is open by appointment again (since February 17, 2021). For the health and safety of library patrons, capacity is limited and only select services are available during onsite visits. Currently, appointments are available from 3:00-6:00 PM, Monday through Friday. Each appointment is for a 45-minute time period, which will allow entry into the building for browsing, holds pickup, and checkout. Walk-ins may be available, depending on occupancy levels after all appointments have entered. For more information, or to make an appointment, visit the Library’s onsite appointment page, or email us at lib@livermore.lib.ca.us, or call 925-373-5505. We also offer curbside pickup service from 10:00 AM to 2:00 PM, Monday through Friday and Saturdays from 11:00 AM to 1:45 PM. You may also pick up held items at the door during in-person visiting hours. 

What Library resources can I access while library locations are not fully open?

The Library offers curbside pickup of items on hold at Civic Center Library and onsite visits by appointment began February 17, 2021. The Library’s digital offerings, including eBooks, eAudiobooks, streaming movies, research databases, and digital magazines and newspapers are available 24/7. In addition, we provide many opportunities for eLearning, so you can build valuable job skills or work on your resume, get one-to-one tutoring and homework help, all from your home.

What do I need to do to be able to pick up books from Civic Center Library?

The Library offers curbside pickup of library materials that have been placed on hold. Use the library catalog or email lib@livermore.lib.ca.us or call 925-373-5505 to place a hold Monday-Friday 10:00AM to 6:00PM. After you have been notified that your hold is ready, schedule a pickup time on the online appointment calendar. See the curbside pickup page for more information. 

Why are you only offering onsite visits from 3:00-6:00 PM Monday – Friday?

The Library is limiting hours to enable staff to implement the service in a safe and orderly manner. Staff will consider increasing these hours should demand remain high, pending availability of adequate staffing and supplies.

Why aren’t you offering onsite visits to the Rincon and Springtown branches?

The library will provide Onsite visits to the branches once the library ensures that the service is operating safely and smoothly, pending availability of staffing and supplies.

Why can’t I checkout Library of Things items?

The California State Library’s COVID-19 Industry Guidance suggests that “Libraries should limit loans of games and toys” and “Items should be placed in labeled bags for ease of pick-up and to avoid unnecessary contact with the items.” Many of the items in the Library of Things collection do not easily fit into bags, which the library is using in efforts to ensure no-contact delivery.

What if my holds are ready for pick up?

When you are notified that your hold is ready, please schedule a curbside pickup time on the online appointment calendar. If you need assistance, email library staff at lib@livermore.lib.ca.us or call 925-373-5505 Monday-Friday 10:00AM to 6:00PM. 

Can I drop off my materials in outdoor book drops?

Yes, please return your materials to one of the outside book drops when you are finished using them.

What if my items are due during the closure? Will I accrue late fees?

No.  As of July 2019, Livermore Public Library is fine free -- no late fees will accrue on your account.  Also, Library Staff are managing due dates so that no items should go overdue.    

My library card is about to expire. How can I renew it?

Expiration dates of active cards will be automatically extended until further notice to support patrons during the COVID-19 pandemic. Note some cards may have expired prior to this time.  Please contact the library if your library card has expired.

I have a question about my account. Is there anyone who can help me?

Please call 925-373-5505, Monday through Friday between 10:00AM to 6:00PM.

Can I get a library card if I don't have one?

You can apply for a new card HERE. This card currently can access eBooks and eAudiobooks as well as most of our online resources.  We are working to get these cards access to all of our online resources and these will not expire during this period while the library is closed.

I put my book in the book drop, why is it still showing on my account?

Please allow several days from the time you return an item to the time when it is removed from your account. Data on COVID-19 continues to evolve - we are currently quarantining for 7 days out of an abundance of caution.  If your returned item still appears on your account after 7 days, please call for assistance during the phone hours listed above.

What about the Link item I have checked out? Will I receive a fine if it is returned late?

No, at this time there are no late fees for Link items returned after their due date. Where possible, the library has renewed Link items. A small number of items could not be renewed due to system technical issues. For those items, please keep the book and return it once the library is open again. If an overdue Link item is preventing you from using the library’s digital resources, you may create a temporary online card, using the instructions above, to access digital resources.