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Library Frequently Asked Questions

We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on City services. As always, we are doing what we can to serve our patrons while doing our best to ensure the health and safety of the public.

Please see below for Frequently Asked Questions regarding library services.

How long will the library be closed?

In-person library visits by appointment are suspended until further notice. However Curbside Pickup Service will continue to be available. In accordance with local and state requirements, Alameda County moved to the more restrictive Purple Tier on November 18, 2020. Please see the County press release. This is in response to local and statewide increases in the daily COVID-19 case rates. Staff will monitor case rates and will resume indoor service when the situation improves. For Curbside Pickup hours and to schedule an appointment, please visit the Curbside Appointment Scheduling site. Library staff is available for phone assistance, at 925-373-5505, from 1:00 pm to 6:00 pm, Monday through Friday. 

View Alameda County Public Health Department's Frequently Asked Questions about the shelter at home order. Your questions are likely addressed there. If what you are looking for is not included in the FAQ, please contact the Alameda County Public Health Department via email at nCov@acgov.org or call (510) 268-2101.

What library resources can I access while library locations are closed?

The Library’s digital offerings, including eBooks, eAudiobooks, streaming movies, research databases, and digital magazines and newspapers are available 24/7 to you while our locations are closed. In addition, we offer many opportunities for eLearning, so you can build valuable job skills or work on your resume, get one-to-one tutoring and homework help, all from your home. The Library is also offering curbside pickup of items on hold.

What do I need to do to be able to pick up books from the library?

The library offers curbside pickup of library materials that have been placed on hold. Use the library catalog or call 925-373-5505 to place a hold. After you have been notified that your hold is ready, schedule a pickup time on the online appointment calendar. See the curbside pickup page for more information. 

What if my items are due during the closure? Will I accrue late fees?

No.  As of July 2019, Livermore Public Library is fine free -- no late fees will accrue on your account.  Also, Library Staff are managing due dates so that no items should go overdue.    

Can I drop off my materials in outdoor book drops?

Yes, please return your materials to one of the outside book drops when you are finished using them.

What if my holds are ready for pick up?

When you are notified that your hold is ready, please schedule a curbside pickup time on the online appointment calendar. If you need assistance, call library staff at 925-373-5505. 

My library card is about to expire. How can I renew it?

Expiration dates of active cards will be automatically extended until further notice to support patrons during the COVID-19 pandemic. Note some cards may have expired prior to this time.  Please contact the library if your library card has expired.

I have a question about my account. Is there anyone who can help me?

Please call 925-373-5505, Monday through Friday between 1:00 and 6:00 p.m.

Can I get a library card if I don't have one?

You can apply for a new card HERE. This card currently can access eBooks and eAudiobooks as well as most of our online resources.  We are working to get these cards access to all of our online resources and these will not expire during this period while the library is closed.

I put my book in the book drop, why is it still showing on my account?

Please allow several days from the time you return an item to the time when it is removed from your account. Data on COVID-19 continues to evolve - we are currently quarantining for 7 days out of an abundance of caution.  If your returned item still appears on your account after 7 days, please call for assistance during the phone hours listed above.

What about the Link+ item I have checked out? Will I receive a fine if it is returned late?

No, at this time there are no late fees for Link+ items returned after their due date. Where possible, the library has renewed Link+ items. A small number of items could not be renewed due to system technical issues. For those items, please keep the book and return it once the library is open again. If an overdue Link+ item is preventing you from using the library’s digital resources, you may create a temporary online card, using the instructions above, to access digital resources.