Available at Civic Center Library
Monday–Friday, 10:00 AM–2:00 PM
Saturday, 11:00 AM–1:45 PM
The Civic Center Library is offers Curbside Pickup of library materials that have been placed on hold. See below for how-to steps. To support social distancing, the Library is operating with limited staff. Calling to have items pulled and picked up on the same day is not a service that is currently available. Staff will fill your holds as quickly as possible. Thank you for your patience. Are you having trouble or have further questions about Curbside Pickup? Send an email to: email@example.com or call 925-373-5505.
On February 17, the Civic Center Library re-opened by appointment again. For the health and safety of library patrons, capacity is limited and only select services are available during onsite visits. Currently, onsite appointments are available from 3:00-6:00 PM, Monday through Friday. Each appointment is for a 45-minute time period, which allows entry into the building for browsing, holds pickup, and checkout. Walk-ins may be available, depending on occupancy levels after all booked appointments have entered. For more information, or to make an appointment, visit the library’s onsite appointment page or call 925-373-5505 between 10:00 AM - 6:00 PM, Monday-Friday.
Patrons may also come to the entrance of the Civic Center Library during in-person hours, between 3:00-6:00 PM, Monday-Friday, to pick up their holds or ask for a specific book/genre without an appointment. If patrons do not wish to enter the library, or occupancy levels have been reached, a staff member will be available to enter the library on a visitor’s behalf to check out books and bring them out. If you choose to make use of this service, you may end up waiting until those queuing to enter the library have done so.
STEP 1: Place your items on hold
STEP 2: Arrange an appointment
STEP 3: Pick up your items
Curbside Pickup Frequently Asked Questions
Why aren’t you offering curbside pickup at the Rincon and Springtown branches?
The California State Library’s COVID-19 Industry Guidance suggests that libraries “consider only offering curbside service at certain branches first to ensure proper staffing and security.” The library will provide curbside pickup service at the branches once the library ensures that the service is operating safely and smoothly, pending availability of staffing and supplies.
Why are you only offering limited hours for curbside pickup?
The library is limiting hours to enable staff to implement the service in a safe and orderly manner. Staff will consider increasing these hours should demand remain high, pending availability of adequate staffing and supplies.
Why do I need to place a hold?
The California State Library’s COVID-19 Industry Guidance states that “Libraries can offer curbside pick-up for items patrons place on hold or through another type of reservation-based system. Patrons should place a hold in the library’s online catalog or make an appointment in order to make use of the curbside pick-up service.” Holds allow staff to provide materials in a fair and orderly manner.
Why can’t I place a hold on and pick up Library of Things items?
The California State Library’s COVID-19 Industry Guidance suggests that “Libraries should limit loans of games and toys” and “Items should be placed in labeled bags for ease of pick-up and to avoid unnecessary contact with the items.” Many of the items in the Library of Things collection do not easily fit into bags, which the library is using in efforts to ensure no-contact delivery.